TRIP CANCELLATION & REFUND POLICY

*This Trip Cancellation & Refund Policy and Release Of Liability must be accepted before departure*

In order to confirm your trip, Mayan Crossroads needs to receive a deposit based on your quoted trip price:

If your trip start date is MORE than 15 days away – an initial deposit of 50% of your quoted trip price is necessary to confirm your trip booking.

If your trip start date is LESS than 15 days away – FULL PAYMENT of your quoted trip price is necessary to confirm your trip booking.

Trip Cancellation Policy

If - for any unfortunate reason – it is necessary to cancel your trip with Mayan Crossroads, please be aware of our cancellation policy:

30 or more days prior to trip start date - Any cancellation fees, surcharges, or nonrefundable deposits charged to Mayan Crossroads will be charged. Additionally, a cancellation fee of 10% of the total trip cost will apply.  The remainder of any deposits paid to Mayan Crossroads will be refunded.

29 to 15 days prior to trip start date - Any cancellation fees, surcharges, or nonrefundable deposits charged to Mayan Crossroads will be charged. Additionally, a cancellation fee of 25% of the total trip cost will apply.  The remainder of any deposits paid to Mayan Crossroads will be refunded.

Less than 15 days prior to trip start date - No refunds can be issued for trips cancelled in this time period.  All payments made to Mayan Crossroads will be retained.  (0% refund)

General Refund Policy

All refunds are made in accordance with our Cancellation Policy outlined above.

Additional refunds CANNOT be made for “no-shows”, or any unused part of an itinerary, whether voluntary, caused by airline delay or cancellation, or any other factor beyond the control of Mayan Crossroads.  This includes - but is not limited to - acts of god (sickness, injury, poor health, weather, etc.) strike, detention, riot, war, quarantine, theft, civil disturbances, government regulations or restrictions, third-party or subcontractor negligence, or any other. No responsibility can be accepted for expenses incurred due to delay or change in schedule or other causes.

We strongly recommend that clients purchase comprehensive trip-cancellation insurance through a third party insurer (i.e. Travel Insurance) Note: this insurance IS NOT provided by Mayan Crossroads .If - for any unfortunate reason – it is necessary to cancel your trip with Mayan Crossroads, please be aware of our cancellation policy:

Lake Atitlán and multi-day tours

The Atitlán Tour and the multi-day tours can be challenging for riders with little or no experience. If, during the course of the tour, the participant's motorcycling capabilities turn out to be insufficient for a safe completion of the tour, Mayan Crossroads may decide to choose an alternative destination or to abort the tour all together.

Abortion of a tour

No refunds can be issued for aborted tours, whatever the reason. All payments made to Mayan Crossroads will be retained. (0% Refund). Additional costs may occur if your motorcycle has to be picked up by a tow truck.

 

RELEASE OF LIABILITY WAIVER

In consideration of being permitted to participate in motorcycle touring or related activities under the auspices of Mayan Crossroads, I, the undersigned, hereafter, understand, acknowledge and agree that:

1. RISK OF BODILY INJURY OR DEATH: Participation in motorcycle tours and other outdoor activities associated with Mayan Crossroads may expose me to serious bodily injury or death. I may be exposed to these risks in many ways including but not limited to the following: transit to and from activities, riding motorcycles on or off road, in traffic, or taking a fall. Exposure to environmental elements including -but not limited- to the following: sun, wind, rain, lightning, insects, plants or animals may also cause bodily injury and or death.

2. NEGLIGENCE: Injuries may occur as a result of my negligence, the negligence of others, or through no fault of myself or anyone else. I, the participant, having voluntarily chosen to participate assume full responsibility for my own actions. I knowingly, freely, and expressly assume all risks, both known and unknown, of bodily injury or death or damage or loss of personal property, as a result of my own negligence or the negligence of others. I further acknowledge that injury or death could result from the negligence of other group participants or guides and agree to hold harmless Mayan Crossroads and its staff for any act of negligence by other participants or the negligence of those persons released from liability below.

3. MEDICAL CARE: Any of the before listed activities may take participants to remote areas where professional medical care may not be readily accessible. Mayan Crossroads will use its best efforts to get injured participant(s) medical attention. Participants are responsible to reimburse Mayan Crossroads for all costs associated with any medical attention or assistance.

4. REIMBURSEMENT FOR DAMAGED GEAR: I assume complete responsibility under any circumstances, for all damages to any motorcycle or gear issued to me on trip, or rented from Mayan Crossroads. I am responsible to compensate Mayan Crossroads the replacement value for any damages incurred to motorcycles or other gear while on trip or renting from Mayan Crossroads.

5. WAIVER OF LIABILITY AND ASSUMPTION OF RISK: I certify that I have had adequate time to read, review, and understand paragraphs 1-4 and thus I, for myself and on behalf of my heirs, assigns, personal representatives and next of kin, HEREBY RELEASE, INDEMNIFY AND HOLD HARMLESS the Mayan Crossroads company, the owners, lessors and lessees of premises used to conduct the outdoor activities, their officers, officials, instructors, guides, volunteers, equipment suppliers, agents and/or employees (“the Releasees”), with respect to any and all injury, disability, death, or loss or damage to personal property, whether caused by the negligence of the releases, theft or otherwise.

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